News and Events

NCCoE Speaker Series: Improving the Customer Experience Without Increasing Cyber Risk - A Hospitality Challenge

May 03, 2017

Recent, high-profile hotel hacks have brought increasing attention to the hospitality sector and its cybersecurity challenges. While hospitality organizations have long supported the internal flow of information and data (e.g. allowing a hotel guest to charge dinner from the hotel restaurant to his/her room), technological improvements and customer demands have pushed hotels to offer increasing amenities, such as free Wi-Fi or mobile check-in. Through collaboration with the hospitality industry, the NCCoE is developing an example solution to help organizations strengthen the security of their property management system to better protect the business against network intrusion, data breach, fraud loss, and damage to reputation, while continuing to allow customers and guests to utilize...